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Introduction
Introduction Page 5
Manual Structure, Methodology & Presentation Page 6


Volcanic Hazards

Scientists

Emergency Managers

The Media

Appendices
Communication During Volcanic Emergencies
An Operations Manual for the Caribbean

This manual has been produced with the specific objective of providing clear and straightforward guidelines to ensure the effective communication of critical information during a volcanic crisis. The primary aim is to assist the key players, monitoring scientists, the Emergency Management Committee (or its equivalent), and the media, in improving mutual interaction through better understanding and appreciation of their respective agendas, expectations and limits.

Volcanic activity is a real threat in the Caribbean region, with an eruption or unrest occurring, on average, once every 12 years during the 20th century, and with the Soufriere Hills eruption (Montserrat) continuing into its seventh year. While some volcanoes, such as Guadeloupe's La Soufrière, erupt every several decades, others are characterized by repose intervals of a century or more, providing a false sense of security to communities living on their slopes. Even if a volcano has been quiet for many centuries, it can become active and enter an eruptive phase within a few months, making it essential that a well thought out response is already in place.

The reawakening of Montserrat's Soufriere Hills volcano after 350 years of repose, highlighted many problems and raised concern in the volcanic islands of the Caribbean about the most effective way to deal with a volcanic crisis. Much attention has been paid to improving methods of volcano monitoring and forecasting their behaviour. Noticeably less effort has been
devoted to ensuring that the effectiveness of communication between key players involved in responding to an emergency is maximized.

In addition to the continuing crisis on Montserrat, further lessons involving emergency management during a volcanic event were learnt following activity at Guadeloupe's La Soufrière in 1976-77, and on the Soufrière of St. Vincent in 1971 and 1979. It is a reflection of human nature, however, that most affected individuals soon forget the resultant fear and misery, often comforting themselves with the thought that another similar event is unlikely in their lifetime. To help counteract such complacency, it is vital that we combine lessons learnt during the crises of the 1970s with recent experiences from Montserrat, so that future volcanic emergencies can be confronted with greater confidence. Based upon extensive consultation in the region, the guidelines presented here reflect the thoughts, experiences, and recommendations of monitoring scientists, emergency managers and media representatives involved with the St. Vincent, Guadeloupe and Montserrat eruptions. It is important that the strategies, procedures, and examples of good practice recommended in the manual are taken as starting points that may be modified or taken further according to circumstances. What may suit one island may be less fitting for another. The over-arching message to take from the experiences that the manual incorporates and develops, is that successful crisis management is built upon a foundation of trust and cooperation between emergency managers, monitoring scientists and the media.