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Introduction

Volcanic Hazards

Scientists

Emergency Managers

The Media

Appendices
Volcanic Terminology Page 30
Volcanic Terminology Page 31
Tips for Interviewees Page 32
Resource Guide Page 33
Volcano Observatories & Directors Page 34
Related Reading Page 35
Internet Resources & Volcano Alert Levels Page 36
Example press release Page 37

Communication During Volcanic Emergencies
An Operations Manual for the Caribbean


Some people, such as politicians, have considerable experience in dealing with the media and little problem providing interviews and briefings. Most groups that will be approached during times of crisis (e.g. scientists, NGO representatives, the police, health officers and members of the emergency services) may not be as experienced with the media and may find being interviewed difficult and intimidating.

Here are some tips to help you cope better with an interview:


Always have your basic message prepared beforehand. Practice it aloud if necessary, so that it is delivered in a confident manner.

Make it short and interesting, using words that will show confidence and control over the situation (such as "definitely", "absolutely" and "certainly").

Present your message sympathetically.

Whatever you are asked, move the question towards your basic message ( e.g. "This is important, but the main point to remember is not to enter the evacuated zone").

Repeat if necessary, so you are sure it gets through ( e.g. "This zone is definately unsafe. It is really dangerous. People should not enter it under any circumstances").

If your interview is pre-recorded, your message may later be edited into a short "soundbite" (usually 10 - 15 seconds) for news items. Try, therfore, to keep answers short and concise.

Avoid chains of reasoning. Go directly to the point and ensure your basic message is communicated effectively.

If possible, choose a familiar location for the interview.

If you have to go to a studio, arrive some 10 - 15 minutes before the interview. This will give you time to settle down.

Wear clothes you feel comfortable in.

Nervousness can cause perspiration, so use light and airy clothes and pale shirt colours.

Take deep breaths before the interview and try to relax.

Try not to fiddle with accessories (e.g. necklace, watch or pen) and control your breathing.

Avoid extended vocals ("aahm" or "eeehh" because these can suggest doubt.

Avoid tea or coffee before an interview because these can make your eyes red and unsettle your stomach.

Sweets to suck on (e.g. boiled sweets or mints) can help to settle your stomach and prevent coughing.

If you have a cold or sinus problems, avoid milk and diary products shortly before an interview.


Look at the interviewer, not at the camera and maintain eye contact.

Transmit a message with your clothes: Dress formally to communicate concern and a sense of urgency. Dress more casually as the emergency recedes.

In front of a camera, try not to move about too much (even if you are only moving your legs and feet). Movement implies nervousness and you may also shift out of focus. If you are sitting in a studio, ask for a stable, non rotating chair.

Avoid clothes with lined patterns (e.g. bold checks or stripes), the colour blue and other bright colours. All of these can interfere with the transmitted picture.